IT

IT Process Templates

You know the power of JSD. Now you can use it to collect all the information you need. Many common IT processes can be managed within Jira Service Desk using these ProForma form and process templates. All templates can be found within the Template Library of the ProForma add-on for Jira, which you can try for free for 30 days.




Process: Digital Media Disposal

Manage and respond to requests for the disposal of digital media, including logging requests, obtaining approval and documenting that disposal has taken place.

Process: Directory change

Manage and respond to requests for creating new entries, updating or deleting information in the campus or organization directory.

Process: Firewall change

Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.

Process: Guest WIFI access

Manage and respond to requests to grant WIFI access to a visitor to the organization.

Process: International roaming

Manage and respond to request for international roaming service while traveling.

Process: IT support

Manage and respond to requests for IT help desk support.

Process: JIRA change permissions

Manage and respond to requests to change Jira permissions on a project or projects.

Process: JIRA custom field

Manage and respond to requests for the creation of a new Jira custom field(s).

Process: JIRA new project

Manage and respond to requests for the creation of a new Jira project.

Process: JIRA new user account

Manage and respond to requests to create new Jira user accounts.

Process: JIRA project access

Manage and respond to requests for access to a Jira project.

Process: JIRA project closure

Manage and respond to requests to close a given Jira project.

Process: JIRA workflow change

Manage and respond to requests for changes or customizations of a Jira workflow.

Process: New hardware

Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.

Process: New software

Manage and respond to employee requests for new software.

Process: Onboarding new employees

Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.

Process: Phone line redirection

Manage and respond to requests for the redirection of an existing phone line (employee relocation).

Process: ProForma template

Manage and respond to requests for the installation of a ProForma template or templates.

Process: Restricted area access

Manage and respond to requests for key or card access to a specific area.

Process: Server change or upgrade

Manage and respond to requests to change or upgrade a server. Tracks requests and manages the change over.

Process: Shared drive access

Manage and respond to requests for access to a shared folder or to have selected files moved to the newly created shared folder.

Process: Software system access

Manage and respond to requests for access to the organization's software systems such as SAP, Finance One, etc.

Process: System issue

Manage and respond to reports of system issues.

Process: Telephone equipment

Manage and respond to requests for ordering and/or installing new phone equipment such as phone lines, headsets, handsets and smartphones.

Process: Telephone PIN

Manage and respond to requests for telephone PINs.

Process: Test script creation

Manage and respond to requests for creating test scripts.

Process: User account change

Manage and respond to requests for creating, updating or disabling user accounts. Collect needed details including account specific requirements.

Process: User account issue

Manage and respond to requests to fix user account issues.

Process: Voicemail box

Manage and respond to request for the creation of a new voicemail box.

Process: VPN access

Manage and respond to requests for access to a VPN.


These process and forms templates are available through the ProForma forms
add-on for JIRA Software and JIRA Service Desk.