IT Process Templates

You know the power of JSD. Now you can use it to collect all the information you need. Many common IT processes can be managed within JIRA Service Desk using these ProForma form and process templates. All templates can be found within the Template Library of the ProForma add-on for JIRA, which you can try for free for 30 days.

Process: Digital Media Disposal

Manage and respond to request for the disposal of digital media, including logging requests, obtaining approval and documenting that disposal has taken place.

Process: Guest WIFI access

Manage and respond to requests to grant WIFI access to a visitor to the organization.

Process: Key/card access to a restricted area

Manage and respond to requests for key or card access to a specific area. In cases where access is restricted, formal approval needs to be given.

Process: New hardware request

Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc. Purchase can only be undertaken with the appropriate approvals.

Process: Request access to a software system

Manage and respond to requests for access to organizational systems such as SAP, Finance One, etc.

Process: VPN access

Manage and respond to requests for VPN access.

These process and forms templates are available through the ProForma forms
add-on for JIRA Software and JIRA Service Desk.