IT

IT Process Templates


ThinkTilt has created forms and process templates for dozens of common HR processes. You are free to use these forms under a Creative Commons license. However, you will enjoy more benefits if you install ProForma for Jira


ProForma is...

Jiraais...

An easy to use form builder that empowers teams to create, deploy and manage online forms in Jira. Using ProForma teams can:

  • Streamline their work by building repeated processes into an easy to use system
  • Say goodbye to long email chains, outdated forms and distracting phone calls in favor of an efficient way to collect the information they need
  • Collect exactly the data they need, formatted the way they need it, without requiring custom fields or configurations from IT
  • Easily manage, track and respond to requests

Jira is an industry-leading issue tracking system that lets teams

  • Design and use workflows that conform to their processes
  • Track any issue through a process, from opening to resolution
  • Easily connect to a knowledge base (policies, how to articles, etc.) so customers can help themselves
  • Analyze and report on important metrics such as number of issues, request types, time to resolution, etc.
  • Manage service requests with queues, SLAs, and built-in approvals using Jira Service Desk





Process: Atlassian summit notes (Jira Strategy Admin Workbook)

Manage and respond to requests to attend Atlassian Summit.

Process: Bug report

Manage and respond to reports of of bugs in the organization's software systems.

Process: Computer relocation

Manage and respond to requests that a computer be moved to a different location.

Process: Computer removal

Manage and respond to requests to remove computers that are not in use, not functioning or no longer needed.

Process: Digital media disposal

Manage and respond to requests for the disposal of digital media, including logging requests, obtaining approval and documenting that disposal has taken place.

Process: Directory change

Manage and respond to requests for creating new entries, updating or deleting information in the campus or organization directory.

Process: Firewall change

Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.

Process: Guest WIFI access

Manage and respond to requests to grant WIFI access to a visitor to the organization.

Process: International roaming

Manage and respond to request for international roaming service while traveling.

Process: IT enhancement

Manage and respond to requests to build enhancements or upgrades for existing systems.

Process: IT support

Manage and respond to requests for IT help desk support.

Process: JIRA custom field

Manage and respond to requests for the creation of a new Jira custom field(s).

Process: Jira custom workflow documentation (Jira Strategy Admin Workbook)

Complete a custom workflow documentation worksheet to document existing workflows or collect workflow customization information.

Process: JIRA new project

Manage and respond to requests for the creation of a new Jira project.

Process: JIRA new user account

Manage and respond to requests to create new JIRA user accounts.

Process: JIRA permission change

Manage and respond to requests to change JIRA permissions on a project or projects.

Process: JIRA project access

Manage and respond to requests for access to a JIRA project.

Process: JIRA project closure

Manage and respond to requests to close a given Jira project.

Process: Jira project status documentation (Jira Strategy Admin Workbook)

Check for stagnant Jira projects in order to maintain a clean, well-function Jira instance.

Process: JIRA workflow change

Manage and respond to requests for changes or customizations of a Jira workflow.

Process: Leadership team health monitor (Atlassian template)

Conduct a health monitor workshop based on the Atlassian health monitor for Leadership Teams.

Process: Network drive space

Manage and respond to request for increased space on the network drive for an individual or a team.

Process: New computer set up

Manage and respond to requests to have new computers installed and/or configured.

Process: New hardware

Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.

Process: New listserv

Manage and respond to requests for the creation of a new listserv.

Process: New printer installation

Manage and respond to request for the installation and configuration of new printers.

Process: New software

Manage and respond to employee requests for new software.

Process: Onboarding new employees

Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.

Process: Ongoing IT testing

Manage and respond to requests for continuous testing to ensure that a system is functioning

Process: Presentation support

Manage and respond to requests for support with IT and audio/visual presentations.

Process: ProForma template

Manage and respond to requests for the installation of a ProForma template or templates.

Process: Restricted area access

Manage and respond to requests for key or card access to a specific area.

Process: Server change or upgrade

Manage and respond to requests to change or upgrade a server. Tracks requests and manages the change over.

Process: Service team health monitor (Atlassian template)

Conduct a health monitor workshop based on the Atlassian health monitor for Service Teams.

Process: Shared drive access

Manage and respond to requests for access to a shared folder or to have selected files moved to the newly created shared folder.

Process: Software system access

Manage and respond to requests for access to the organization's software systems such as SAP, Finance One, etc.

Process: System issue

Manage and respond to reports of system issues.

Process: Telephone equipment

Manage and respond to requests for ordering and/or installing new phone equipment such as phone lines, headsets, handsets and smartphones.

Process: Telephone line redirection

Manage and respond to requests for the redirection of an existing phone line (employee relocation).

Process: Telephone PIN

Manage and respond to requests for telephone PINs.

Process: Test script creation

Manage and respond to requests for creating test scripts.

Process: User account change

Manage and respond to requests for creating, updating or disabling user accounts. Collect needed details including account specific requirements.

Process: User account issue

Manage and respond to requests to fix user account issues.

Process: Video conference

Manage and respond to requests for IT support for conducting a video conference.

Process: Voicemail box

Manage and respond to request for the creation of a new voicemail box.

Process: VPN access

Manage and respond to requests for access to a VPN.